Your customers are in Slack – your support should be too. With Plain, you can manage every Slack conversation in a single, powerful inbox while staying in full control of your queue. Never miss a message, respond faster, and ensure every request is handled with the right level of prioritization.
Handle every request faster with AI that works with Slack. Summarize conversations, generate replies, and automate workflows.
Track incoming messages, let AI group related conversations, and prioritize urgent issues – so nothing falls through the cracks.
Start, respond to, and resolve customer conversations with your team – all from Plain. Keep every discussion connected in one place.
Track first response time
No more hunting for insights
Performance at a glance
Get data where you need it
Get set up in minutes
Easily connect Teams to Plain and start supporting customers right away.
Deliver VIP support with ease
Give VIPs the attention they need with clear SLAs and real-time breach alerts.
Built natively for enterprise workflows
Plain ingests requests directly, ensuring full clarity and control over every interaction.
Email support that feels as fast as chat
Stay on top of every email with instant prioritization and a fast, responsive inbox. Deliver high-touch support at scale.
Forget slow-loading inboxes – Plain processes emails in milliseconds, making support feel instant.
Plain makes it easy to collaborate with product and engineering. Keep your team aligned and resolve issues faster.
Get set up in minutes
Forms that collect the right details, every time With structured
in-product forms, customers provide key details up front – so your team can resolve issues faster.
Automatically capture details like user ID and release version, reducing back-and-forth and accelerating triage.
A seamless experience, built into your product
Customize forms to match your brand, ensuring a smooth, premium experience for your customers.
Your support process is unique – your support platform should be too. Plain's fully configurable data model lets you structure customer data however you need.
"Automatically group customers by company, workspace, or team, making it easy to manage and browse accounts."
"Assign SLAs based on tiers, tenants, or plans, so every customer gets the right level of support."
Autofill fields, nest data, and customize attributes – so your team spends less time on admin and more time helping customers.
Set SLAs for different tiers, companies, or priorities to make sure urgent requests are handled first.
Get notified before an SLA is at risk, so your team can take action early and avoid unnecessary escalations.
Configure SLAs based on business hours or plans, keeping expectations clear for both your team and your customers.
Seamless integration with your issue tracker
ensuring that feature requests and bug reports are tracked and managed efficiently.
When linked issues are resolved in Linear or Jira, Plain automatically updates the corresponding support threads, prompting your team to follow up with customers and close the loop.
When an issue is marked as done in Linear or Jira, Plain automatically updates the support thread – so your team can follow up and keep customers informed.
We provide high-touch B2B support for our clients
+1 323-355-1363
contact@futuretrendsent.com
777 Alameda Street, Los Angeles, CA 90021, United States
