Slack wasn't built to handle support at scale. Without triage, assignment, tracking or reporting, you waste time – and customer messages fall through the cracks.
You can't improve what you can't see. Without metrics or SLA tracking, you're guessing your team's performance, and missing chances to catch issues early.
Looping in teammates means pasting links, switching channels, and following up manually. It's slow, messy, and easy to lose context.
Frederic Foster
10:44
Isabella Irwin
10:44
Annie Atkins
10:44
Darren Dawson
10:44
Elina Edwards
10:44
Plain turns Slack into a fully-fledged support channel, giving you the power to prioritize your queue, manage tickets, assign owners, track progress, and close the loop - all without ever leaving the conversation.
Slack is great for talking to customers - but when it comes to measuring performance, it leaves you guessing. Plain gives you granular reporting, SLA tracking, and breach alerts built for Slack - so you can stay on top of your queue and keep improving.
Plain lets your team start internal Slack discussions in the context of a customer thread - no copy-pasting or lost links. Support moves faster because everyone's on the same page, and nothing gets lost in handoff.
Plain brings customer data and usage history directly into your Slack support workflow. No more tab switching or context chasing – just fast, accurate replies that make customers feel instantly understood.
We provide high-touch B2B support for our clients
+1 323-355-1363
contact@futuretrendsent.com
777 Alameda Street, Los Angeles, CA 90021, United States
